FAQ

About Runway Relay

What is Runway Relay?

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What is Runway Relay?

Runway Relay is a curated luxury fashion rental platform connecting clients with influencer wardrobes and premium designer pieces across Dubai.

We offer access to exceptional fashion — without ownership, without compromise.

Every piece is selected. Nothing is mass-listed.

How is Runway Relay different from other rental platforms?

Runway Relay operates on a curated, partnership-based model.

We do not hold bulk inventory
We work directly with selected influencers
Listings are managed by our team for quality control
We prioritise exclusivity over volume

This is not fast fashion rental.

This is refined access.

Where is Runway Relay available?

We are launching in Dubai, UAE, with expansion planned across the GCC.

For Clients

How does the rental process work?

Browse curated pieces
Select your preferred dates
Secure your booking
Receive your item via scheduled delivery
Return through arranged collection

We manage the coordination — you focus on the occasion.

How long can I rent an item?

Standard rental periods include:

4 days
7 days
Extended options upon request

What if the item doesn’t fit?

Each listing includes detailed sizing guidance.

For selected pieces, styling support will be available to ensure the right choice.

We recommend booking early to allow flexibility.

What happens if an item is damaged?

Minor wear is expected.

In the case of significant damage beyond standard use, repair or replacement fees may apply. All terms are clearly outlined prior to checkout.

Are items authentic?

Yes.

All pieces are sourced directly from verified influencer wardrobes or approved partners. Authenticity and condition are reviewed before activation.

Is payment secure?

Yes.

All payments are processed through secure, encrypted payment gateways.

For Influencers

How can I join Runway Relay as an influencer?

Influencers may apply through our Join Us form.
Following approval, our team supports:

Wardrobe curation
Listing creation
Pricing strategy
Rental coordination

You maintain ownership.
We manage the operations.

Do I need to upload and manage listings myself?

No.

In Phase 1, listings are managed by the Runway Relay team to ensure quality control and consistent presentation.

How do influencers earn?

Influencers receive a percentage of each confirmed rental.

Revenue structure details are shared during onboarding.

Is my wardrobe protected?

Yes.

Insurance and handling protocols are in place. Full coverage details are provided prior to activation.

Kidswear Collection

Do you offer luxury kidswear rentals?

Yes.

Our launch includes a curated luxury kidswear category — ideal for weddings, celebrations, and special events.

Trust & Operations

How do you maintain quality standards?

Each piece undergoes:

Curation approval
Condition review
Professional presentation standards

We do not operate as an open marketplace.

Do you offer same-day delivery?

At launch, delivery operates on scheduled windows to maintain service quality and precision.

Launch & Early Access

When are you launching?

We are currently in pre-launch phase.

Join the waitlist for early access and priority updates.

What happens after I join the waitlist?

You will receive:

Early access notification
Launch announcements
Exclusive previews

Our Philosophy

Luxury is not about ownership.

It is about access, experience, and curation.

Runway Relay exists to redefine how fashion is experienced across the region — responsibly, selectively, and beautifully.